Terms and Conditions

1 – Definitions

In this document the following words shall have the following meanings:

1.1        “Buyer” means the person who buys Goods from the Seller.

1.2        “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3        “Goods” means the articles that the Buyer agrees to buy from the Seller;

1.4        “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time.

1.4        “Seller” means Dovetail installers ltd T/A Preston & Co, Avonside Enterprise park, Melksham, Wiltshire SN12 8BT

1.5        “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2 – General

2.1        These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.2        All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

2.3        Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4        Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.

2.5        Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

3 – Price and Payment

3.1        The price of the Goods shall be that stipulated in the Seller’s current List Price/on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The price is inclusive of VAT and inclusive of any delivery charges unless otherwise stated.

3.2        Payment of the total purchase price (including VAT and any delivery charges) must be made in full before dispatch of the Goods.

4 – Delivery

4.1        Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller’s premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.

4.2        All Goods, wherever possible, will be delivered within the agreed timescale of the order being placed and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

4.3        The Seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.4        Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and agree a later delivery date.

4.5        Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

5 – Guarantee 

The Seller guarantees that the Goods will at the time of delivery correspond to the description given by the Seller.

6 – Cancellation And Returns

6.1        The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 48 hours of delivery if the Goods are damaged or do not comply with any of the Contract.

6.2        Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.

6.3        Goods to be returned must clearly show the order number obtained from the Seller on the package.

6.4        Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

6.5        Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 14 working days of receipt of the Goods.  Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation.

6.6 Goods can only be returned, replaced or refunded if they have a manufacturing fault, damage prior to delivery or the goods supplied were not in  accordance with the specifications of your order (or otherwise in accordance with your statutory rights.) The buyer does not have the right to their money back if they change their mind.

7 – Warranties

All warranties and conditions (including those of fitness, quality and merchantability, but with the exception of the implied warranty as to title) and whether express or implied by common law or statute or otherwise and whether the sale is by way of sample or description or otherwise in respect of the goods sold are expressly excluded, however the Purchaser shall be entitled to the benefit (so far as it can be transmitted to the Purchaser and is compatible with these conditions) of any warranty or condition given by the manufacturers/distributors of the goods sold, provided however that this shall not be deemed to give rise to any contractual obligation on the Company’s part.

8 – Limitation Of Liability

8.1        Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury, however the Seller shall not be liable for any direct loss or damage suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Goods.

8.2        The Seller shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

9 – Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

10 – Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

11 – Governing Law and Jurisdiction 

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

12 – Complaints

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.

13 – Alterations to Terms of Business

Dovetail installers ltd T/A Preston & Co reserves the right to alter these Terms of Business at any time and will replace the Terms of Business on our web site when we do so.

14 – Law

These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England and Wales.

Suggestions or Comments

If you have any suggestions or comments please email Admin@prestonandco.co.uk Or call us on 01225708976

Alternatively, you can phone or write to us:

 1 Lancaster House ,Lancaster Business Park, SN12 2TT